Privacy Policy

1. Who we are

Elevated Jets ("Elevated Jets," "we," "us," or "our") provides aircraft management, acquisition, and corporate flight department consulting services to private aircraft owners operating under FAR Part 91. We are headquartered at Camarillo Airport (KCMA), Camarillo, California.

Questions about this policy can be directed to ops@elevatedjets.com.

2. Information we collect

We collect information necessary to operate the flight departments we manage. This includes:

• Crew records — names, contact emails and phone numbers, ForeFlight identifiers, and assignments to specific flight legs.
• Passenger records — names, contact emails and phone numbers, weights for weight & balance computation, and assignments to specific flights.
• Trip data — scheduled and actual departure/arrival times, airports, aircraft usage, fuel and service records, and dispatcher notes.
• Authentication data — email addresses and securely hashed passwords for staff access.

Passenger weight data is used solely for required weight & balance calculations and is never disclosed to other passengers or to unrelated third parties.

3. SMS / Mobile Information

Elevated Jets uses operational SMS messaging through a registered A2P 10DLC campaign to communicate trip-specific information with individuals who have personally opted in.

When you opt in to SMS messaging, we collect:

• Your mobile telephone number
• The consent timestamp, IP address, user agent, and the exact disclosure text shown at the time of opt-in
• Message delivery metadata (delivery status and timestamps)

Message frequency. Message frequency varies based on trip activity and typically ranges from 2 to 5 messages per scheduled trip.

Message and data rates. Message and data rates may apply. Standard message and data rates from your wireless carrier may apply to all SMS messages you send or receive in connection with this program.

No mobile information, SMS opt-in data, or consent records will be shared, sold, rented, or transferred to any third party or affiliate for marketing or promotional purposes at any time. This category of information is excluded from any other data sharing described elsewhere in this Privacy Policy.

We share the minimum necessary mobile information only with our SMS service provider (currently Twilio Inc.) and the underlying U.S. mobile carriers, strictly for the purpose of delivering the messages you have requested. These vendors are contractually prohibited from using your mobile information for their own purposes.

You may revoke SMS consent at any time by replying STOP to any message from us, by replying HELP for assistance, or by emailing ops@elevatedjets.com. Full SMS program terms are available at https://elevatedjets.com/sms-terms.

4. Email

We send transactional email — trip sheets, schedule updates, and internal coordination — to staff, crew, passengers, and stakeholders identified by the client flight department. We do not send marketing email. To stop receiving email, contact ops@elevatedjets.com.

5. Third-party processors

We use the following service providers to deliver core functionality. Each is bound by their own privacy and data-handling commitments.

• Twilio — SMS delivery
• Resend — email delivery
• ForeFlight Dispatch — flight scheduling and crew release
• FlightBridge — FBO, hotel, and ground transportation coordination

6. Data retention

Trip records, crew records, and passenger records are retained for the duration of our engagement with the relevant flight department, plus the period required by FAR Part 91, applicable insurance requirements, and tax records — generally seven years. Authentication credentials are removed promptly when staff depart.

7. Security

We use industry-standard encryption in transit (TLS 1.2+) and at rest. Passwords are hashed with bcrypt. Access to operational data is restricted by role; passwordless trip-sheet links are time-bounded and treated as bearer tokens — recipients are reminded not to share them.

8. Your rights

California residents have the right under the CCPA to request access to, correction of, or deletion of personal information we hold about them. To exercise these rights, email ops@elevatedjets.com. We do not sell personal information.

9. Changes

We may update this policy from time to time. Material changes will be reflected by an updated "Last updated" date at the top of this page.